FAQ
What is Pillow Haven?
Pillow Haven is your go-to destination for premium sleep products designed to improve comfort and enhance sleep quality. We focus on high-quality materials and innovative designs to help you rest better.
Where is Pillow Haven based?
We are an online-based company, shipping our sleep-enhancing products to customers worldwide.
Ordering & Payment
How can I place an order?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
What payment methods do you accept?
We accept major credit or debit cards - Visa, MasterCard, American Express, Maestro, Apple Pay, Union Pay, Shop Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
Shipping & Delivery
Where do you ship to?
We currently ship to Canada, Australia, United States, United Kingdom & New Zealand.
How long does shipping take?
Shipping times vary based on location.
- All orders are processed within 1 to 2 business days.
- Transit time: 5-8 business days
Please note that delivery times may be affected by customs processing and local postal services.
How much does shipping cost?
Shipping is always free with us.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.
Returns & Refunds
What is your return policy?
We offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 60 days of delivery for a refund or exchange. Items must be in their original packaging.
How do I initiate a return?
To start a return, please contact our support team with your order details. We will provide instructions on how to return your product.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
When will I receive my refund?
Refunds are processed within 7 business days after we receive the returned item. The amount will be credited to your original payment method.
Customer Support
How can I contact customer service?
Our support team is available to help with any questions or concerns. You can reach us via
Email: contact@pillow-haven.com
Contact form: Available on our website
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to stay updated on special offers, exclusive discounts, and new product launches.