Shipping Policy
At Pillow Haven, we aim to deliver your order as quickly and efficiently as possible. Below is an overview of our shipping process and estimated delivery times.
Processing Time
- All orders are processed within 1 business day.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times & Locations
We currently ship to the United States, Canada, Australia, and Europe. Estimated delivery times are as follows:
- United States: 1-2 business days
- Canada: 2-3 business days
- Australia: 3-5 business days
- Europe: 3-5 business days
Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather delays, customs processing, or carrier disruptions.
Shipping Carriers & Tracking
- We partner with reliable carriers to ensure fast and secure delivery.
- Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.
Shipping Costs
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Occasionally, we may offer free shipping promotions—please check our website for details.
Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
- Pillow Haven is not responsible for any delays caused by customs processing.
Order Issues & Lost Packages
- If you experience any issues with your order, such as delays or lost packages, please contact our support team at [your support email].
- If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier before reaching out to us.
We appreciate your trust in Pillow Haven and are committed to ensuring a smooth shipping experience. If you have any questions, feel free to contact us!